Data Deletion Instructions

Your Right to Delete Your Data

At FairChance, we respect your privacy and your right to control your personal information. You have the right to request deletion of your account and associated data at any time. This page explains how to delete your data from our system.

How to Delete Your Account and Data

Option 1: Delete Through the App (Recommended)

1. Open the FairChance mobile application
2. Navigate to Settings or Profile
3. Select Account Settings or Privacy
4. Tap on Delete Account or Delete My Data
5. Follow the on-screen instructions to confirm deletion
6. Enter your password to confirm (if required)
7. Confirm that you want to permanently delete your account

Option 2: Request Deletion via Email

If you cannot access the app or prefer to request deletion via email, please send an email to:

In your email, please include:

• Your full name
• The email address associated with your account
• A clear statement that you want to delete your account and all associated data
• Any additional information that may help us locate your account

We will process your request within 30 days and send you a confirmation once your data has been deleted.

What Data Will Be Deleted

When you delete your account, we will permanently delete the following information:

• Your account profile information (name, email, phone number, profile picture)
• Your account preferences and settings
• Your activity history and usage data
• Your messages and communications (if applicable)
• Your booking history and transaction records
• Any other personal information associated with your account

Data That May Be Retained

Please note that we may retain certain information in the following circumstances:

• Legal Requirements: Information required to be retained by law, regulation, or court order
• Financial Records: Transaction records required for accounting, tax, or financial reporting purposes (may be retained for up to 7 years as required by law)
• Anonymized Data: Aggregated or anonymized data that cannot be used to identify you
• Security: Information necessary to prevent fraud, abuse, or security issues

Third-Party Data

If you have used third-party services (such as social media login, payment processors, or analytics services) through our App, you may need to separately request deletion of your data from those services. We are not responsible for data stored by third-party services.

Processing Time

We will process your deletion request as quickly as possible, typically within 30 days of receiving your request. You will receive a confirmation email once your data has been deleted. During this period, your account will be deactivated and you will not be able to access it.

Important Considerations

Alternative: Deactivate Instead of Delete

If you're unsure about permanent deletion, you may want to consider temporarily deactivating your account instead. This will hide your profile and prevent access, but your data will be retained and you can reactivate your account later. To deactivate your account, use the same steps above but select "Deactivate Account" instead of "Delete Account."

Questions or Concerns

If you have any questions about data deletion, need assistance with the deletion process, or want to verify that your data has been deleted, please contact us:

Your Rights Under Data Protection Laws

Depending on your location, you may have additional rights under data protection laws (such as GDPR, CCPA, etc.), including:

• Right to access your personal data
• Right to rectification (correction) of inaccurate data
• Right to erasure (deletion) of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at privacy@fairchance.app. We will respond to your request in accordance with applicable data protection laws.